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No. jiliapps strictly enforces a one-account-per-player policy. Each player is allowed only one registered account, linked to one verified identity. Creating duplicate accounts — whether using the same name, mobile number, email address, or device — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses held within them.

If you've forgotten your login credentials, use the password reset function on the login page rather than creating a new account.

Go to the jiliapps Login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a verification code via SMS or email — enter the code and follow the prompts to set a new password. If you no longer have access to your registered email or mobile number, contact our 24/7 live chat support team for manual account recovery assistance.

You can update certain account details — such as your email address, mobile number, and preferred language — directly from your account settings page after logging in. However, changes to your full name or date of birth require identity verification and must be processed by our support team. This is to prevent fraud and ensure account security. Contact live chat with a valid government-issued ID to request these changes.

If you wish to permanently close your jiliapps account, contact our support team via live chat. Before closure, any remaining balance in your account will be processed for withdrawal to your verified payment method, subject to standard withdrawal processing times. Note that if you are closing your account for responsible gaming reasons, we strongly recommend activating self-exclusion instead — this provides stronger protections and prevents re-registration during the exclusion period.

The minimum deposit on jiliapps is ₱100 for most payment channels, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by jiliapps, though your chosen payment provider may impose their own daily transaction caps.

Deposits via GCash and PayMaya are typically credited to your jiliapps account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours during business hours, and up to 24 hours on weekends or Philippine public holidays. If your deposit has not reflected after the expected timeframe, contact our live chat support with your transaction reference number.

Log in to your jiliapps account, navigate to the Cashier or Wallet section, and select "Withdraw." Choose your preferred withdrawal method, enter the amount, and confirm the request. Before your first withdrawal, you must complete KYC verification by submitting a valid government-issued ID.

Withdrawal processing times:

• GCash / PayMaya: Usually within 1–3 business hours
• BPI / BDO / Metrobank: 1–3 business days

The minimum withdrawal amount is ₱200.

jiliapps does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees or service charges. We recommend checking with your payment provider for their current fee schedules before initiating a transaction.

jiliapps offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions section of the platform after logging in for the most up-to-date offer. All welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to wager a certain multiple of your bonus amount before you can withdraw any winnings generated from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable.

Always read the full terms of each promotion in the jiliapps Promotions section to understand the specific wagering requirements, eligible games, and expiry dates that apply.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the resulting real-money balance becomes fully withdrawable. If you prefer not to participate in a bonus, you can opt out before making your deposit by contacting our support team.

jiliapps offers a wide range of online casino games designed for Filipino players, including:

• Live Casino — WM Live tables with real dealers streaming in real time
• Slots — hundreds of slot titles across various themes and volatility levels
• Bingo — fast-paced online bingo rooms with multiple game variants
• Diamond Tycoon — our exclusive featured game with unique mechanics

New games are added regularly. Check the platform's game lobby for the latest additions.

Yes — jiliapps is fully optimized for mobile play. The platform works smoothly on both Android and iOS devices through your mobile browser, with no app download required. The mobile interface is designed to give you the same full gaming experience as the desktop version, including live casino tables, slots, and bingo rooms. For the best experience, use a stable Wi-Fi or LTE connection.

Yes. All games on jiliapps use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our live casino games are streamed from professional studios with real dealers and physical equipment, providing full transparency. jiliapps operates in alignment with PAGCOR's standards for fair gaming.

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming operators in the Philippines. It helps us confirm your identity, verify that you are 21 years or older, prevent fraud and money laundering, and ensure that withdrawals are sent to the correct account holder. KYC is required before your first withdrawal can be processed.

jiliapps accepts the following Philippine government-issued IDs for KYC:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• GSIS ID
• PRC ID
• Voter's ID

Your document must clearly show your full legal name and date of birth. Upload a clear, unobstructed photo or scan of your ID through the verification section of your account settings.

Most KYC submissions are reviewed and approved within 24–48 hours during business days. During peak periods, it may take slightly longer. You'll receive an email or in-platform notification once your verification is complete. If your submission is rejected due to document quality or mismatch, our team will contact you with instructions on how to resubmit.

Yes — GCash is one of the most popular and convenient payment methods on jiliapps. Both deposits and withdrawals via GCash are supported. Deposits are typically credited instantly, and withdrawals to GCash are usually processed within a few hours. Make sure your GCash account is fully verified and linked to the same mobile number registered on your jiliapps account to avoid delays.

Yes — PayMaya (now rebranded as Maya) is fully supported on jiliapps for both deposits and withdrawals. The process is similar to GCash: select PayMaya as your payment method in the Cashier section, enter the amount, and complete the transaction through the PayMaya app or website. Deposits are typically instant, and withdrawals are processed within a few hours on business days.

jiliapps currently supports bank transfers via the following Philippine banks:

• BPI (Bank of the Philippine Islands)
• BDO (Banco de Oro)
• Metrobank

Bank transfer deposits may take 15 minutes to 2 hours on business days. Withdrawals via bank transfer are processed within 1–3 business days. Additional banks may be added in the future — check the Cashier section for the most current list of supported banks.

If a game freezes or disconnects mid-session, jiliapps' system automatically records the state of your game at the point of disconnection. When you reconnect and relaunch the game , it will resume from where it left off, and any incomplete round will be resolved according to the game's standard rules. Your bet is never lost due to a technical disconnection on our end. If you believe a game result was incorrect after reconnecting, contact our 24/7 live chat support with the game round ID and timestamp for investigation.

Slow loading is usually caused by your internet connection rather than the platform itself. Here are a few things to try:

• Switch from mobile data to a Wi-Fi connection, or vice versa
• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, or Safari are recommended)
• Close background apps that may be consuming bandwidth
• Restart your router if you are on a home connection

If the platform is still slow after trying the above, contact live chat support — it's possible there may be scheduled maintenance in your region.

An account may be temporarily locked for several reasons, including:

• Multiple failed login attempts triggering a security lock
• Pending KYC verification that has not been completed
• Suspected fraudulent activity or a terms violation under review
• A self-requested cool-off or self-exclusion period that is currently active

If you believe your account has been locked in error, reach out to our support team immediately via live chat. Have your registered email address and mobile number ready for identity verification purposes.

jiliapps allows you to set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before the new higher limit applies — this is intentional to prevent impulsive decisions. Decreasing a limit takes effect immediately with no waiting period.

Self-exclusion is a powerful responsible gaming tool that prevents you from accessing your jiliapps account for a chosen period of time. To activate self-exclusion, contact our 24/7 live chat support team and request it. You can choose from the following exclusion periods:

• 6 months
• 1 year
• 3 years
• Permanent exclusion

During the self-exclusion period, you will not be able to log in, deposit, or receive any marketing communications from jiliapps. This measure cannot be reversed during the chosen period, so please consider your decision carefully.

Yes — jiliapps provides session time limit tools to help you manage how long you play in a single session. You can set a session reminder that alerts you when a defined amount of time has passed. You can also set a hard session limit that automatically logs you out after the set duration. These tools are available in the Responsible Gaming section of your account settings and can be adjusted at any time.

If you feel that gambling is becoming a problem for you — whether financially, emotionally, or in your relationships — please take action right away. Here are steps you can take:

• Activate self-exclusion on jiliapps immediately via live chat
• Talk to a trusted family member or friend about what you are experiencing
• Reach out to a professional counselor or mental health professional
• Contact PAGCOR's responsible gaming helpline for guidance and referrals

Remember: gambling should always be a form of entertainment, not a way to earn income or escape from problems. jiliapps is committed to supporting our players' well-being. Our full Responsible Gaming policy is available on the Responsible Gaming page.